A History of Trust
At Philip Townsend Associates, we believe that is important to be the best at what you do and not attempt to be all things to all clients. It is therefore important to understand our uniqueness and to be very clear about what we don't do:
- We don't use data from sources other than our clients.
- We don't publish or share our data, in any form, with any one other than our customers.
- We don't use our clients’ data for any other purposes (e.g. to market other products/services).
- We don't provide consulting services as we believe this is a conflict of interest
Partial Client List
“We were making the wrong decisions based on assumptions that we had held to be true. The PTAI analysis revealed that we were not as competitive as we had believed. Our performance paradigms clearly had to be changed at the top and throughout the organization.”
“We have change our entire approach to how we address our markets and grow.”
“We did not fully understand how the margins on various product lines could be optimized. When we were able to see our costs in a true competitive context for the first time, we made some dramatic changes in our sales strategies that almost immediately improved our gross margins.”
SVP, Sales and Marketing
“We realized that our sales incentives did not fit our competitive strategy.”
Director of Sales
“Our competitive position had changed, but we were able to learn why and how to change course with reliable information. The type of benchmarking cleared our vision and gave us the facts to act.”
“For the first time, we were able to show our top management how our cost allocations methods were truly putting us at a competitive disadvantage.”
“We clearly realized that we have been misallocating our capital resources.”
“It was obvious that we needed to be making more “make or buy’ decisions and look at global sourcing alternatives.”
“We realized that we had been chasing after the wrong market segment, but we could not have truly realized this without this type of competitive benchmarking.”
“Our G&A was the real culprit, not our labor costs. We discovered that we had made the wrong assumptions about our slipping competitiveness.”
“Comparing ourselves against our peer competitors for the first time, we realized that we were performing better than we had anticipated.”
Product Line Manager
“This was the first time that we were able to make some reality-based cost reductions. In the past, we never knew if they would cause more competitive damage than benefit.”
VP, Technology and Support Services
“We had been aggressively going after costs and targeting areas where we could operate more efficiently, only to realize that we were in the top 10% of our peer group in those cost categories. We were just focusing on the wrong cost categories.”
EVP, Quality Improvement
“We were simply spending money in the wrong areas and the data was conclusive about this.”
VP, Strategic Planning
“We learned what “product life cycle” really was, not what we had assumed it was.”
EVP, Sales and Distribution
“We had always questioned to validity of the industry survey data we received. Once we saw the real world, competitive field view for the first time, our strategic direction became quite clear to us.”
The Business Value of Trust
The foundation of our value to our Clients lies in trust - the trust that we will maintain the utmost confidentiality in the treatment and the storage of all the information that we receive from our participating clients.
All corporate participants are understandably eager to insure that a security of inputs is maintained. Phillip Townsend Associates shares this concern. All parties are also eager to insure that study results are available only to study participants. To fully address these concerns, we prepare a Statement of Confidentiality for each benchmarking program.
Phillip Townsend Associates has strictly enforced, well-defined security procedures for processing confidential information. We have also closely scrutinized the employees who work with client data. We work under the full awareness that should a lapse in security occur, the detrimental impact on Phillip Townsend Associates would be devastating in that our Clients/participants would not be willing to conduct future business with us.
We never forget that our entire business is built on your trust.
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